SerenityPro Active Noise Cancelling Headphones

Q: How should I wash the SerenityPro Sleep Active Noise Cancelling Headphones?

A: Caring for your SerenityPro Headphones ensures they remain fresh and functional for all your relaxation and workout needs. Here's how to keep them in tip-top shape:

1. Remove the Electronic Components: Before washing, carefully remove the Bluetooth module and speakers from the headband, as these parts are not water-resistant.
2. Hand Wash for Best Results: Gently hand wash the headband in cool or lukewarm water using a mild detergent. Avoid using bleach or fabric softeners, as these can degrade the fabric's quality and comfort over time.
3. Machine Wash Instructions: If you prefer machine washing, place the headband in a mesh laundry bag to protect it. Use a gentle cycle with cold water and a mild detergent.
4. Air Dry: Lay the headband flat to air dry. Do not use a tumble dryer, as high heat can damage the material and affect the fit. Avoid direct sunlight, which can fade the fabric over time.
5. Reinsert the Electronics: Once the headband is completely dry, carefully reinsert the Bluetooth module and speakers according to the instructions provided. Make sure they are securely positioned for optimal sound quality and comfort.

Q: What devices are compatible with the SerenityPro Sleep Active Noise Cancelling Headphones?

• Smartphones and Tablets: Whether you're using an iOS or Android device, the SerenityPro Headphones effortlessly connect via Bluetooth.
• Computers: Compatible with both Mac and Windows PCs. Ensure your computer's Bluetooth is active, and connect just as you would with any other Bluetooth-enabled device.
• Smart TVs and Gaming Consoles: Experience immersive audio without disturbing those around you.
• MP3 Players and Other Bluetooth-Enabled Devices: If your device supports Bluetooth audio output, it's compatible with the SerenityPro Headphones. This includes MP3 players, certain e-readers, and more, offering you a wide range of listening options.

Q: How can I return the SerenityPro Sleep Active Noise Cancelling Headphones if I'm not satisfied?

A: Your satisfaction with the SerenityPro Headphones is our top priority. If you’re not entirely happy with your purchase, we offer a 30-Day Return Policy for a full refund or exchange. Here’s how our return process works:

• Eligibility: Returns must be initiated within 30 days of the purchase date. To be eligible for a return, your SerenityPro Headphones must be in the same condition that you received them, unworn or unused, with tags, and in their original packaging. You’ll also need the receipt or proof of purchase.
• Initiating a Return: To start a return, contact our customer support team at support@flexfitlifestyles.com with your order number and the reason for the return. We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
• Shipping: Once you have your RMA number, pack the headphones securely in their original packaging and include any accessories, manuals, and documentation that came with the product. Write the RMA number clearly on the outside of the package to ensure prompt processing of your return.
• Refund Process: After we receive and inspect your return, we will send you an email to notify you that we have received your returned item and inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
• Exchanges: If you need to exchange the product for the same item, send us an email at support@flexfitlifestyles.com. The process for shipping exchanges will be similar to that for returns.

We aim to make the return or exchange process as smooth as possible. If you have any questions or need assistance, please don’t hesitate to contact our customer support team.